Negative Airbnb reviews: an aspect-based sentiment analysis approach

Purpose The current paper aims at exploring negative aspects in reviews about Airbnb listings Athens, Greece. Design/methodology/approach aspect-based sentiment approach (ABSA), a subset of analysis, is used. study analyzed 8,200 reviews, which had least one aspect. Based on dependency parsing, noun phrases were extracted, and the underlying grammar relationships used to identify aspect terms. Findings extracted terms classified into three broad categories, i.e. location, amenities host. To each them associated was assigned. results, properties could focus certain related sentiments order minimize increase customer satisfaction. Originality/value employs ABSA, offers more advantages multiple conflicting comments, limitation traditional analysis method.